If you are unable to attend, we ask that you notify us as soon as possible. Cancellations received in writing five business days prior to the date of the program will be refunded, less a 25% of the registration as a processing fee. You may send a substitute, but we ask that you notify us in writing of this change at [email protected]. If you do not attend or send a substitute, you or your employer will be billed the full registration fee.